Delivery & Returns

Delivery

You have three delivery options when shopping at bellasorella.co.uk at your own discretion.

-  1st class recorded delivery £4.49 (insures you up to £46) 1-3 days expected delivery

-  2nd class recorded £3.99 (insures you up to £46) 3-5 days expected delivery

- Special delivery £8.99 (insures items up to £500) this guarantees next day delivery- cut of time is 16:00pm Mon-Fri

- UK non mainland contract signed for (items insured to £50) £9.99
   Areas that are not on the main island, for example the Isle of Man, the Isle of Wight, Geurnsey and Jersey.
   Also includes Northern Ireland.

- Europe contract signed for (Items insured up to £50) £11.99

- Rest of the world contract signed for (Items insured for £50) £14.99

- The prices listed are per order, not per item

- Delivery is FREE when you spend over £100 at Bella Sorella *only applies to UK and UK non mainland customers.

We aim to deliver all mainland UK within 1-15 working days. However, sometimes during holidays or busy periods, deliveries may take longer (bank holidays and the Christmas period)

If you have not received your delivery within 15 working days, please contact us at: info@bellasorella.co.uk

Please allow up to 20 working days for delivery to anywhere outside the UK. Note that these delivery periods are expected guidelines, but we will not be held liable if your delivery takes longer. The products will be your responsibility from time of delivery.

All orders are agreed to be delivered by the chosen courier by bellasorella.co.uk

All packages will be delivered by Recorded Royal Mail where-by a signature on receipt will be needed otherwise you may need to collect the package from your local depot or wherever is stated on the card left by the courier. This is for your own piece of mind that you will receive the goods. If you prefer delivery to a work address or elsewhere please state this when placing your order.

Returns

Returns address:

Online Bella Sorella
Leyland House
654 High Road
Woodford Green
Essex
IG8 0QJ

Our 14 day returns policy starts from the day you receive your order unfortunately if you have exceeded this time frame you will not be offered a refund or exchange.

Please ensure you return your unused goods, as sold. This includes original packaging, tags and labels.

Once your return is received, we will process your return and determine if you are eligible to receive a full refund as soon as possible and in any case within 30 days on which you gave us notice of cancellation.

If we determine a full refund, we will refund the price of the product in full and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us.

If we believe you are not eligible for a full refund we will contact you using the contact details provided. (Perishable items, personalised items and earrings are not eligible for refund.)

To download a copy of our returns form please click here 

 

CHRISTMAS RETURNS - The returns policy will be extended until 12th January 2017 for all orders placed between 25h November 2016- 24th December 2016. 

Orders placed after the 24th December 2016 please follow our 14 day return policy as above